FAQs:

GENERAL

 

Yes. The registration on our centralised pet database is absolutely free and your pet will be displayed in our LOST & FOUND for as long as you need as soon as you confirm the location it went missing from or was found at in the end of the pet registration process. People will be able to send you messages through the website which you will receive via email. We also provide a service called Pet Alerts for lost pets. It is an optional paid service but it can make all the difference. Find out more about Pet Alerts.

No, we do not display any of your private information publicly on the website. That includes your name, address, phone number and email address. People can get in touch with you by sending you a message through the website which you will receive via email.

Please note that any private information you put into the Pet Description field will go public on the website.

Absolutely. Printable flyers are available immediately after pet registration is complete. Just go to 'My Account' and click 'Print Flyer' under your pet's picture. To make changes to your flyer you need to edit your pet profile first by clicking 'Edit' under your pet's picture.

We are not just the largest and most popular lost & found database in New Zealand, but we also provide you with the most up-to-date pet finding technology called Pet Alerts that enables you to notify the most relevant people about your pet in a matter of minutes. We have thousands of Pet Professionals and millions of private numbers ready to be dialled. You can also print out a flyer. See Pet Alerts explained.

Thank you and welcome to the Pet Network! Please join Lost Pet Finders, click on 'Pet Alerts' in the top right menu and opt in to receive lost Pet Alerts via email, sms or phone call.

Thank you for your concern! Every phone call Pet Alert gives you the pet ID which you can look up on the LOST & FOUND page or call us quoting the pet ID and we will give you more information.

To receive a more detailed information about lost pets in your area via email please join our Pet Network.

Thank you for your concern! This means you are in very close proximity to where the pet when missing, which can be just up to a few hundred meters away from you. Every phone call Pet Alert gives you the pet ID which you can look up on the Pet Search page or call us quoting the pet ID and we will give you more information.

To receive a more detailed information about lost pets in your area via email please join our Pet Network.

Did you confirm your address? You pet will not show unless you confirm your address at the end of the registration. 

If you update your pet status to "Deceased" or "Other" your listing will also be removed from the Lost and Found page.

Absolutely. You can pre-register your pets with us by clicking here. It is free and can save you time and hassle in the future. Hopefully it will never happen, but if your pet goes missing you can turn your registration into a public lost pet listing on our website with a click of a button.

 

LOST PETS

 

REGISTRATION

Join Lost Pet Finders and send an alert. You will get support, usefull information and handy tips from us regularly via email.

No, microchip number will not be displayed publicly if it is provided in the right field, however pets can still be searched by microchip number on our LOST & FOUND page. This is very handy especially for vets when the chip details do not come up or are not up to date.

Please be aware that everything you put in the Pet Description field will go public on the website.

Do not rely on someone finding your pet listing among dozens of other website listings and Facebook posts. For all you know the finder may not even have internet access at all. You need to get your listing out there as soon as you can before your pet wonders off further from home. You will be surprised how helpful and understanding the people around you are, they just need to know that you and your pet are in need of urgent help. And the best way to do it is with Pet Alerts. See Pet Alerts explained and Prices.

When someone finds a pet, the way they handle the situation can vary. Some may notify the local vet, ranger or pound; others, if they like the pet, may hold on to it and casually look for the owner (our personal experience), or if their property is not suited to house a pet, they may re-release it. Lost Pet Finders gives you a way to quickly upload the pet’s details and have it found faster.

We understand that offering a huge reward seems like a good idea, but in our experience the rewards usually attract the wrong kind of people. Those who have compassion and understand how horrible it is to lose a loved pet will try and help you regardless of the reward and in many cases will not even accept it when offered. Unfortunately, high rewards attract all sorts of scammers and pranksters who will not help you find your pet but rather put you through more torment and vain hopes. We suggest investing in notifying more people and increasing your chances rather than offering a high reward that people will never even hear about. Check out our Reunited Pets to see how successful we are at bringing pets home.

 

PET ALERT

A Pet Alert is a rapid mass notification system that allows you to send your lost pet's details to Pet Professionals (Vets, pounds, councils, and more), Private Members and members of the General Public in your local area via email, sms and phone broadcast within minutes. We will also post your pet on our Facebook wall and boost the post to the local facebook users. Your alert can be previewed on the Pet Alert setup page at the end of the pet registration process. See Pet Alerts explained.

It’s simple: the more people looking for your pet, the more likely it is to be found. Our Pet Alert System allows you to send an alert out to our New Zealand-wide network via telephone, SMS and email.

Your pet’s details will be seen by the right people in your area, including veterinarians, pounds, animal shelters and members of the general public who have volunteered to help.

We have new success stories published every day on our Reunited Pets page.

Once paid for, your Pet Alert is immediately passed on to a third party and is dispatched automatically by a computer within minutes. The system has been created to get the message out there in the shortest time possible as time is of the essence. The Pet Alert emails will go out immediately after your payment regardless of the time and the Pet Alert SMS and phone calls will go out immediately if issued between 9am and 7pm, or at 9am the next morning if issued outside these hours.

We’re continually investing in updating and verifying our data in order to keep it as current as possible. Unfortunately, we can’t guarantee to contact everyone within your selected coverage area, as people move and details change. We recommend that you still contact your local pet professionals and ask them if they have received a pet alert from Lost Pet Finders.

We are proud of our accurate up to date Pet Professional database. If the vets and the council you wish to contact are within your selected coverage area (blue circle on the Pet Alert setup map) we will send them your Pet Alert. Your receipt will contain the list of Pet Professionals your Alert was sent to for your reference. If you think we have missed someone, please contact us asap.

We have thousands of pet professional members (vets, pounds, councils etc.) handpicked into our database and private members like you registering with us every day. And we also have over 7 million private public members not registered with us but available for contact. Every one of them has been placed on the map and when you select the area, the system finds members closest to you automatically within seconds and is ready to send them your Pet Alert. See Pet Alerts explained.

Anyone joining Lost Pet Finders can select their preferred contact method. The options are email, SMS and phone call. If they have chosen to receive a phone call, but are not at home, the Pet Alert system will leave a detailed message on their answering service.

Lost Pet Finders is exempt from the DNC register; we are allowed to alert your neighbours even if they are on the DNC, unlisted, or blocked. However, we respect people’s privacy and maintain our own DNC register. People can opt out from receiving calls by selecting this option when they receive a Pet Alert.

No, Lost Pet Finders already have a comprehensive contact list for all businesses with an interest in animals and pets. Our databases are very accurate and are updated regularly; however we do not claim to have every single business or organisation in New Zealand as it would be impossible and prohibitively expensive.

Please be aware that every vet, pound and council has their own way of handling their incoming messages including the regularity of checking for new ones and even the priority they give to lost pets when handling their enquiries.

Phone alerts are only dispatched from 9am to 7pm in your local time zone.

Your Pet Alert will be queued and sent out at 9am the following morning.

That is great! But keep in mind that your pet can travel a lot further than you think especially with the help of other humans if for example it gets picked up on the street by a car. You pet can be taken to any vet or pound which can be in a totally different town or suburb. We do not recommend relying on a microchip either. It is a great little helper but can it can fail or can be skipped if a stressed animal can’t keep still while scanned. By targeting the larger blue area and selecting more of our Pet Network members you will be covering all bases.

Microchips are great, but they need to be scanned to work! Do you know that a lot of people who found a pet decide not to take it to a vet or a pound because they think they are doing you a favour by saving you from pound handling and collection fees and providing a better holding facility for your pet. You can notify more people around you by making your general public area (red area) larger and putting the Pet Network area (blue area) to zero. See Pet Alerts explained and Prices.

As there are no two identical situations, there is no one solution for all. You can read our recommendations on how to get the most out of your Pet Alert for the most commonly occurring situations here. But if you are still not sure, you can always go for one of our fixed price options, you can never go wrong with a Pet Alert as long as you have provided the right address.

Don’t worry. You can issue a Pet Alert to anywhere in New Zealand. Simply enter the street address where your pet was last seen and we’ll target this location.

Once your Alert is queued for dispatch you will see it in your Account and will be able to track the progress. You will also receive a receipt with the list of Pet Professionals that will be contacted with your Pet Alert.

Keep your phone handy, as Pet Alerts go out with your pet’s details, your contact details along with ours, so that you can get contacted directly. The enquiries that come through to us regarding your pet will be passed on to you immediately.

Regularly check not only your email inbox but also spam/junk box, your pet’s page, and also your pet's facebook post for new messages and comments (if applicable).

You will receive an email from us explaining how to find your Facebook post and what to do next. Your post will be automatically boosted if you spent over $40 on your Pet Alert.

We will keep in touch via email giving you handy tips and valuable information based on years of pet finding experience. We will also send you an occasional reminder to keep your listing up to date. See Pet Alerts explained and Prices.

We highly recommend targeting the new area with a Pet Alert. You can do that by moving the address marker on the map to a new area. You may get new sightings and vital leads to your pet’s whereabouts.

It is currently not possible; but you can issue a separate Alert for new locations you want to target. The process is easy and is exactly the same for every Alert you issue.

The Pet Alert has known to prompt people to release or anonymously return pets that they were not willing to give up after realising that everyone around them is aware that the pet is missing. Pet Alerts make it impossible for them to keep the pet hidden, as neighbours can report any suspicious activity to the owner. We have pets coming home on their own mysteriously just a few hours after a Pet Alert has been issued for them.

 

PRICING AND PAYMENT

No, the registration is absolutely free and you can keep your listing for as long as you need. We do not charge for anything on the website apart form the Pet Alert service.

Our prices start from $14.95 and go up depending on how many people are included and the size of the area you wish to cover. The best thing to do is to register your pet with us (FREE) and view Pet Alert options at the end of the pet registration. You can click on different options or adjust the areas manually as many times as you like to see what they include and the instant quote. You can also exit at any time if you do not wish to issue your Pet Alert or wish to do it later. Read more about our Prices.

The Pet Alert payment is a once off and your Pet Alert will go out once after your payment. Read more about our Prices.

We accept VISA and MASTERCARD debit or credit cards.

Yes, you can repeat your Alert to the same people or select a wider audience and yes, the new charges will apply as the Alert only goes out once after the payment. Please contact us before sending out your second Pet Alert, as we may be able to provide you with a promo code. See Pet Alerts explained and Prices.

Unfortunately, the Pet Alert cannot be topped up. You will need to re-issue your fixed search Pet Alert with the higer budget (which will include the same people as your last Alert plus the new poeple selected for the budget) or re-adjust the coverage areas using the custom search to target a different audience (recommended if you had a strong sighting of your pet in a new area). You will need to make another payment for your new Pet Alert.

Please keep in mind that as soon as you pay for your Pet Alert it is passed on to a third party and is dispatched automatically by a computer within minutes. The system has been created to get the message out there in the shortest time possible as time is of the essence. Therefore we cannot stop, pause or cancel the Alert as we incur cost associated with its dispatch straight away. Therefore, we cannot give refunds, unless there has been a fault on our part. See our refund policy.

Since we notify our network within seconds of your alert being issued, it’s not possible to cancel your alert.

 

FACEBOOK

All lost pets with Pet Alerts issued for them get posted on one of our Facebook walls within a few hours. You will receive an email explaining how to find your post as soon as it is up.

Have not issued an Alert? Let us know you want your pet posted on our facebook. Contact us quoting the pet ID of your listing and we will post it for you asap.

Very often people will leave a vital piece of information in the comment section of your pet's Facebook post without contacting you directly. Let people know you are the owner, comment on your post, tag yourself and all your friends and family to receive notifications about new activity, as we do not monitor Facebook 24 hours a day.

NOTE: You cannot follow your post just by 'Liking' it.

Sure, forward our email where we explain how to find your Facebook post to a friend or a family member who is on Facebook so that they can comment, tag themselves and follow your post for you. Or contact us so that we can keep a close eye on it.

For all Alerts we give it a boost, which means that we pay money for your post to appear as a Facebook ad to users in a specific area (where your pet went missing). To see your post these users do not have to be our members or like our Facebook page. Boosted posts normally give your pet an extra exposure to 1000+ Facebook users.

 

CLOSE YOUR LISTING

Congratulations! All you need to do is log back in and change the status of your pet by clicking ‘Close Listing’ under your pet’s picture. Select Reunited out of the drop down menu. You can also tell us a few words on how you got reunited with your pets or provide us with some feedback on your website experience. We use every bit of your feedback to improve our website. Once marked as reunited your pet will be marked with a green ribbon as Reunited and the map will be removed from its page to secure your privacy.

Please accept our deepest condolences for your loss! All you need to do is log back in and change the status of your pet by clicking ‘Close Listing’ under your pet’s picture. Select Deceased out of the drop down menu. Once you do that, your pet will be removed from your Profile and from the Lost & Found section completely.

 

FOUND PETS

 

We recommend having a look in our LOST & FOUND section to see if there are any lost listings matching the description of your found pet. You should also register it as a found pet, so that people can contact you through the website by email to ask for more details. If you managed to capture it, and are comfortable enough putting it in your car, it would be great if you could take it to your local vet or pound to scan for a microchip.

No, you need to let us know you want your found pet posted on our facebook. Contact us quoting the pet ID of your listing and we will post it for you asap.

Congratulations! All you need to do is log back in and change the status of your pet by clicking ‘Close Listing’ under your pet’s picture. Select Reunited out of the drop down menu. You can also tell us a few words on how the pet got reunited or provide us with some feedback on your website experience. We use every bit of your feedback to improve our website. Once marked as reunited the pet will be marked with a green ribbon as Reunited and the map will be removed from its page to secure your privacy.



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